Privacy policy
Publisher: Ghimire Labs · Effective: 6 November 2026 · Contact: support@ghimirelabs.com
Kanun Sahayak gives general information about Nepali law and helps prepare legal documents. It is not legal advice. This page explains what data we use and why.
What we store
| Data | Why |
|---|---|
| Phone number or email | Sign-in by SMS code, Google or Apple (Google Firebase Authentication). Apple may give us a private relay email instead of your real one. |
| Guest id | If you ask without an account, an anonymous id is created — no name, number or email — to count your free tries. Signing in later joins it to your account. |
| Plan and usage | Your plan, its expiry, this month's question count and unused document credits — to apply the free limit and paid features. |
| Payment records | What was bought, amount, date and the payment/store transaction id. Card and wallet details never reach us. |
| Lawyer requests | Area of law, district, call or meet, your phone number and — only if you choose — your question; the request's status and the rating you give. |
| My details (optional) | Only if you add them: your name, mobile number and address (district, municipality, ward, tole) — to show your own district and ward offices in answers and to fill in forms for you. The address is sent with your questions but not stored with them. Change or remove them any time; they are deleted with your account. |
| Notifications (website) | If you turn on notifications, your browser's push address — kept with that request (or, for lawyers, the lawyer profile) only. |
For lawyers
When you apply as a lawyer we keep your name, Nepal Bar Council licence number and photo, office, district, areas of law, languages, fee, phone and bio. The licence photo is seen only by Ghimire Labs staff, to verify the licence. People whose request you accept see your name, licence number, office, fee, phone and rating.
What we do not store
- Your questions and answers are not saved on our servers; they are used only to produce the answer.
- Exceptions: (a) so the same question can be answered instantly, the answer text (not the question) is kept for up to 30 days, not linked to you; (b) a question is kept with your feedback only if you tick "include my question"; (c) a question is kept with a lawyer request only if you choose to share it with the lawyer.
- Voice recordings are sent only for transcription and are not kept by us.
- Document form details (names, addresses, citizenship numbers…) are used only to build the PDF and are deleted as soon as it is sent to you.
Service providers
These providers process your requests to run the service:
| Provider | Purpose |
|---|---|
| Google Firebase | Sign-in and plan data storage |
| Microsoft Azure OpenAI | Writing the answer from your question and the matching statute sections |
| Cloudflare Workers AI | Classifying the type of question |
| Fish Audio | Speech-to-text and text-to-speech |
| Google Play / Apple App Store | In-app purchases |
| APINepal (eSewa, Khalti, FonePay) | Wallet payments |
| Stripe | Card payments on the website |
| Google / Apple | Sign in with Google or Apple |
| Your browser's push service | Delivering website notifications (messages are encrypted) |
These providers process data under their own terms and privacy policies. We do not sell your data or use it for advertising.
Server logs
For security and troubleshooting the server keeps request time, IP address and status (never question text) for a short rolling period.
Usage statistics
To improve the service we keep daily totals only (how many questions, answers, which areas of law…) — never who asked what. No advertising or tracking SDKs.
Shared with a lawyer
When you ask for a lawyer, only the lawyer who accepts sees your phone number, district, area and — if you chose — your question. Lawyers are independent professionals; your conversation with them happens outside our apps.
Deleting your account
In the app, open Account → Delete account. Your sign-in and plan data are deleted immediately. Payment records are kept for accounting and legal obligations but no longer linked to you. Cancel store subscriptions separately in Google Play / the App Store. On the web, sign in at /profile and choose Delete account, or email support@ghimirelabs.com to request deletion.
Children
The service is intended for adults (18+).
Changes
We will update the effective date above when this policy changes and notify users in the app for material changes.